Shipping Policy

At Carlo plus, we are committed to delivering your products efficiently and reliably. Please review our shipping policy below for details on how we process and ship your orders.

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking information when your order has shipped. Please note that during peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs. Delivery times are estimates and begin from the date of shipment, not the date of order processing.

  • Standard Shipping: Estimated delivery within 5-8 business days for domestic orders.
  • Expedited Shipping: Available for select products and destinations, with estimated delivery within 2-4 business days for domestic orders.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic Shipping (within the US):
    • Orders under $50: A flat rate shipping fee will apply.
    • Orders $50 and over: Enjoy FREE Standard Shipping!
  • International Shipping: Calculated based on weight, destination, and selected shipping method.

4. International Shipping

Carlo plus proudly ships to customers in the United States (US) and the European Union (EU).

Please note:

  • International shipping costs and delivery times vary significantly by destination.
  • Customers are responsible for any customs duties, taxes, or import fees levied by their country. Carlo plus is not responsible for these charges and cannot predict what they may be.
  • Delays due to customs procedures are beyond our control.

5. Tracking Your Order

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

6. Important Notes

  • Carlo plus is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • Please ensure your shipping address is correct before completing your purchase. We are unable to redirect orders once they have been shipped.
  • Shipping times are estimates and may be affected by factors outside of our control, such as weather delays, carrier issues, or customs processing.

7. Contact Information

If you have any questions about your order or our shipping policy, please contact us:

  • Website: molentria.top
  • Company Name: Carlo plus
  • Address: 3986 Weekley Street, San Antonio, TX, US
  • Email: [email protected]
  • Phone: 210-418-6904

Last updated: October 26, 2023